Katie currently has a total of about three years of work experience in communication. While she doesn't have extensive on-the-job experience in this field, she has a strong combination of in-school practical training and on-the-job experience in other types of positions. In particular, she has about eight years of customer service experience, including jobs as a cashier, call centre agent, supervisor, and receptionist. Katie believes that strong customer service skills are vital for any job; even if the position doesn't involve dealing with customers directly, these skills translate into good communication with coworkers, clients, and anyone else that may be encountered on the job.

In addition to the specific skills she learned in previous positions, the variety of jobs she held while pursuing her education prepared her to handle a wide variety of challenges and gave her a solid foundation for any job.